Menu

PLENARY SESSION DURING THE CUSTOMER LOYALTY SUMMIT 2017

Josh Berwitz is the Senior Vice President of U.S. Loyalty where he has responsibility for Partnerships and Business Development across the recently launched Loyalty Coalition, Plenti.
Prior to this role, Josh was the Vice President of Business Development in the US Consumer Services organization. In this role, he was responsible for identifying, negotiating and launching broad based partnerships for American Express. His focus included areas such as Loyalty, Card benefits and Acquisition. Before joining Business Development, Josh was the Vice President of Membership Rewards Partnerships in the US. In this role, he was responsible for driving partner strategy, negotiating partnership contracts and relationship management across program categories such as travel, retail, entertainment and dining. His organization managed 150+ partners as well as the Membership Rewards Merchandise business including over 3MM products and 200+ brands. During Josh’s tenure in Membership Rewards, he launched a number of new partners including Amazon, Facebook, Virgin America, and Coach. Prior to joining Membership Rewards, Josh was the Vice President of Industry and Regional Business Development in OPEN, responsible for creating and implementing strategies geared toward accelerating spend in under-penetrated segments and geographies.

Loyalty, Churn & Retention in Services

Oke Eleazu is Chief Operating Officer of Bought By Many (BBM). BBM is one of the UK’s financial services start ups, focused on using digital to provide customers with fairer insurance. Prior to this he was Managing Director of the consulting business, think outside in, which helps organizations take a strategic approach to improving their customer experience. Oke has held several senior roles in major organizations, all centered on improving the experience of customers. Most recently he has been Director of Customer Service Strategy for Sainsbury’s, where he created and executed a new strategy for delivering ever improving service for Sainsbury’s 24 million customers a week. Previously he was Customer Service and Operations Director for Bupa and Customer Service Director at Prudential.
Oke is also currently a non-executive director of the Institute of Customer Service and Bromford Housing Group where he is vice Chair and chairs of the Customer and Communities Board.
In September 2016, Oke published his first book, ‘The Cult of Service Excellence’. The book is about how to create the culture in any business to ensure there are engaged employees delivering exceptional customer experience.

SPECIAL DAY – WORKSHOPS

Absolwent Uniwersytetu Warszawskiego na Wydziale Zarządzania. Ponad 15 lat doświadczenia w pracy w marketingu i wsparcia działu sprzedaży na stanowiskach Marketing Managera i General Marketing Managera. Grupa kapitałowa Platan Group, w skład której wchodzi ponad 30 spółek, zarządzającej dużym pakietem produktów począwszy od nieruchomości, hoteli i restauracji, ośrodków sportowych, po artykuły plastyczne oraz plecaki dla dzieci i młodzieży, a także utensylia kuchenne. CANDY HOOVER – międzynarodowej firmy, producenta artykułów AGD głównie na rynek Europejski, posiadającej znaczące udziały w segmentach pralek, lodówek, kuchni i okapów oraz floorcare. SONY Poland i SONY broadcast. Od listopada 2014 na stanowisku WOM Sales Manager w TRND Polska.

Ekspert w zakresie dostarczalności e-mail, autor wielu artykułów i publikacji oraz prelegent podczas największych konferencji branżowych w Polsce i za granicą.

Wraz z projektem EmailLabs zdobywca nagrody eKomersy 2016 w kategorii rozwiązanie infrastrukturalne.

PLATINUM PARTNER

GOLD PARTNER

PARTNERS

EXHIBITORS

MEDIA PATRON